How we achieve our SLA

At Data Storage, our Service Level Agreement (SLA) is the foundation of our solution offerings, and a guarantee for our clients.
In fact, we meet and often exceed our SLA. Below are the details on how we achieve our SLA.

The SLA has well defined terms with guaranteed availability


  • Guaranteed Availability
  • Guaranteed Performance
  • Guaranteed Capacity
  • Guaranteed Support

We utilize extremely reliable enterprise hardware and software features


  • Enterprise Class Infrastructure
  • Enterprise IBM Power Systems
  • Enterprise Storage

All equipment is housed in tier 3 data centers

Tier 3

  • N+1 Redundancy or Higher
  • Strict Physical Security

We include 24/7 monitoring with 24/7 NOC and SOC


  • 24X7 Monitoring
  • 24X7 Support NOC
  • 24X7 Security SOC
  • 24X7 System Operators
  • 24X7 On-Call Solution Specialists

Our systems are fully redundant


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Our experienced, expert staff are always available


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Our Clients Are Industry Leaders

And this is what they say


“My partnership with SIAS and RJC’s movement to the ”Cloud” has simply been flawless. The move was quick and our software applications are running without any problems. This will be a big milestone for RJC and a tremendous benefit to our customers.”

Bob Cagno
President, RJC Software

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